Flight assistance
Need help with a flight you’ve already booked?
Get independent assistance understanding your options for flight changes, cancellations, name corrections, missed flights and other post-booking needs.
- Flight changes
- Ticket cancellations
- Name corrections
- Missed-flight guidance
Clear Flight Policy is an independent travel agency and travel-assistance service. We are not an airline and are not affiliated with or endorsed by any airline.
Choose a topic, then call us to discuss your situation and understand the available next steps.
Independent travel assistance
Clear information before you act
Support for common post-booking questions
What can we help you with?
Flight changes
Understand available options when you need to change the date, time or itinerary of an existing booking.
Cancellations
Get help understanding cancellation rules, possible airline charges and the steps that may apply to your booking.
Name corrections
Understand airline rules when a passenger name is misspelled or requires correction.
Missed flights
Find out what steps may be available when you miss a scheduled flight.
Baggage
Get help understanding baggage allowances and options for adding baggage to an existing trip.
Infant requests
Get guidance about adding an infant or updating passenger information where permitted.
Pet travel
Understand common airline requirements and options for travelling with a pet.
A simple way to understand your options
01
Tell us what happened
Share the airline, your existing booking situation and what you need to change.
02
Understand the available options
We help you understand the relevant policy, possible next steps and important considerations.
03
Decide what you want to do
You remain in control of the final decision and any airline charges or fare differences that may apply.
Airline charges that may apply
Airline rules, eligibility requirements, fare differences, penalties and other airline-imposed charges may apply depending on your booking.
About Clear Flight Policy
Clear Flight Policy is an independent travel agency and travel-assistance service. We are not an airline and are not affiliated with, endorsed by, or acting as the official customer-service department of any airline. Airline policies, eligibility requirements, fees, fare differences and final decisions remain subject to the applicable airline.
Common questions
Can I change a flight after booking?
Often yes, though what is possible depends on the airline, the fare type, the route and the conditions attached to your booking. A change may involve a fare difference, an airline change fee, or both. We can help you understand which rules apply to your ticket before you decide.
Can I correct a passenger name on an airline ticket?
Many airlines allow a minor spelling correction, and some treat a larger change as a new booking. Rules vary by airline, fare type, route and booking conditions, and the airline makes the final decision. We can help you understand what your airline's published policy says.
What happens if I miss my flight?
It depends on why the flight was missed, the fare you bought and the airline's own policy. Some tickets allow rebooking on a later service, sometimes for a fee or a fare difference; others have no value once the flight has departed. We can help you work out what applies to your situation.
Can I cancel a flight I already booked?
Cancellation rules vary widely. Some fares are refundable, some hold value as a credit, and some are non-refundable beyond government taxes. Timing matters too, as several airlines allow cancellation without penalty within a short window after booking. We can help you read your ticket's conditions.
Can baggage be added after booking?
Most airlines allow baggage to be added after booking, usually at a price that differs from buying it at the time of booking, and often cheaper than at the airport. Allowances and charges vary by airline, route and fare.
Can I choose or change a seat after booking?
Usually, though availability and cost depend on the airline, the cabin and the fare. Some seats carry a charge, some are included, and some are only assigned at check-in. We can help you understand the options on your booking.
Can I add an infant after purchasing my ticket?
Many airlines permit an infant to be added to an existing booking, subject to availability and the airline's own requirements around age, documentation and the number of infants per flight. Rules vary by airline and route.
Can I add a pet to an existing reservation?
Some airlines allow a pet to be added after booking, subject to their carriage rules, cabin limits, container requirements and route restrictions. Requirements vary significantly by airline and destination, and approval rests with the airline.
Are airline fees included?
No. Airline-imposed charges are set and collected by the airline. Fare differences, change fees, cancellation penalties and other airline charges may apply to your booking depending on its conditions, and are separate from anything discussed with us.
Is Clear Flight Policy an airline?
No. Clear Flight Policy is an independent travel information and assistance service. We are not an airline, and we are not affiliated with, endorsed by, or acting as the customer-service department of any airline.
Still need help with your booking?
Tell us what you need to change and get help understanding your available options.
Independent travel assistance. Airline rules and charges may apply.